Return and Refund Policy
Thanks for shopping at gasfirepits.co.uk.
If you are not entirely satisfied with your purchase and wish to cancel your order and return the item, you must notify us within 14 days of receiving the goods. You will need to quote the original invoice number as proof of purchase.
You then have 14 days to return the item from the date you notified us. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will carry out an inspection. If we find items missing or broken, we reserve the right to reduce the refund accordingly. We will then notify you of any issues found. Your card will be credited within 14 days of us receiving the item back.
PayPal Refund Policy
In October 2019 PayPal changed their policy on payment refund fees. If you pay by PayPal, and then cancel your order, PayPal do not refund us their fee. Therefore a 3% cancellation fee for PayPal refunds may apply
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, please contact us.
Please refer to the warrantee section of the installation manual for further information.